Location
Chicago, Illinois
Posted
May 06, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities:
- Collaborate with international teams (Germany, Spain, India) across support, development, and after-sales departments to resolve technical matters and share knowledge
- Assist service technicians during installation, commissioning, and maintenance of machines and systems
- Provide technical support to U.S. based customers via phone, email, and virtual platforms
- Accurately document service tickets and maintain records in the CRM system
- Communicate with customers regarding the status and progress of their service tickets
- Diagnose technical issues and determine appropriate solutions
- Analyze and troubleshoot customer machinery to identify and resolve errors
Required Skills:
- Minimum 2 years of experience in a technical field or equivalent, with strong technical aptitude
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