Essential Duties and Responsibilities

+ Lead large-scale, cross-functional initiatives that support business growth, customer acquisition and retention, brand awareness, operational excellence, and customer satisfaction.

+ Partner with executive leadership to develop and execute strategic plans, business initiatives, and organizational objectives.

+ Develop, implement, and optimize processes, workflows, tools, and reporting systems to improve operational effectiveness and scalability.

+ Design and maintain dashboards, scorecards, and reporting frameworks to monitor performance metrics, campaign effectiveness, customer engagement, operational KPIs, and business outcomes.

+ Analyze digital, website, marketing, customer engagement, and lead generation data to identify trends, measure performance, and provide actionable recommendations.

+ Manage project governance, resource coordination, risk mitigation, stakeholder communication, and p...