Job Summary

Iron Mountain is seeking a highly analytical Market & Competitive Intelligence Analyst to join our Global Customer & Market Intelligence team. In this role, you will be responsible for executing global Voice of the Customer research programs and applying advanced analytics to reveal actionable customer insights.

What You’ll Do

• Execute the full lifecycle of Voice of the Customer research programs—including data preparation, questionnaire building, and distribution—to deliver comprehensive dashboard reporting and strategic presentations.
• Collaborate with the Senior Customer Experience Manager and business leaders to synthesize research findings into strategic insights and practical recommendations that fuel global expansion.
• Ensure compliance with organizational standards by maturing the team’s operational processes, research policies, and standards to scale and optimize global performance.

What You’...