Job Summary

The Consumer Research Associate will support the development and execution of research initiatives that provide a deep understanding of customer needs, behaviors, and experiences within a large integrated utilities organization. The role is a blend of traditional research, human-centered design, analytics, and the use of digital platforms to generate actionable insights that support customer experience improvement, customer satisfaction, and service innovation.

Employee Recognition and Rewards

Performance Bonus

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Responsibilities

Consumer Research Design and Implementation

• Integrate management directions and strategies, environmental scans, and identified areas of study as inputs to consumer research
• Collaborate with the Consumer Research Lead, internal teams, and third‑party market research service providers i...