Pursue a role as a Tier 1 NOC Support Specialist at March Networks, focusing on proactive monitoring of mission-critical video surveillance systems. This position prioritizes both technical proficiency and customer care in a supportive team environment.
In this role, you will monitor and manage clients' systems, diagnose issues, and maintain tickets for customer inquiries. The ideal candidate is detail-oriented, with strong organizational skills and a commitment to maintaining high customer satisfaction levels. Join a company that values teamwork and innovation while advancing your skills.
Key Responsibilities:
• Monitor the health of customer surveillance products remotely
• Perform diagnostics and troubleshoot recording devices
• Log alerts and maintain up-to-date tickets
• Participate in NOC database maintenance
• Escalate unresolved issues to upper-tier support
Requirements:
• Bachelor’s degree in Computer Science, Engineering, or related field
• CCNA ...