Position : Mandarin-speaking Customer Success Specialist

Candidates nationality: Only citizens of Malaysia who are fluent in Mandarin will be considered.

Location : Livingston tower, George Town, Penang, Malaysia

Job Details : Customer service, handle inbound, Live chat/ email

Operating Hours : 9am-10pm (Shift), Monday to Sunday

Working hours : 9 hours (including 1 hour meal) , 5 working days in a week

Basic salary RM 3,300 + Language allowance RM 300 + monthly performance bonus up to RM 300 (based on performance)

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

• Responsibility: ...