Job Overview
We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of verbal or written communication with a positive attitude.
Job Description
Assist customers with their items purchased through the e-commerce website
Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
Maintain swift responses to customers through calls, emails, and chat
Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
Document each customer query as well as the resulting solution
Provide alternatives to products/items, which are not available on the e-commerce website
Follow standard processes and procedures when it comes to providing resolutions...