Overview
We are looking for a Mandarin-speaking Customer Success Specialist (CSS) to support customers through inbound phone calls and email channels.
The role involves assisting customers with online orders, resolving inquiries, and delivering professional customer support experiences while representing the client's brand positively.
Fresh graduates are encouraged to apply. Training will be provided for suitable candidates. Responsibilities

Support customers with online order placements and inquiries
Handle inbound phone calls and email support professionally
Provide accurate information and timely resolutions to customers
Process payments and handle confidential customer information securely
Manage customer concerns with empathy and professionalism
Escalate priority issues when necessary
Maintain high levels of customer satisfaction and service quality
Collaborate with team members to improve customer support processes
Attend traini...