Role Summary:

The Managing Director, Client Service – Canadian Asset Managers is responsible for leading the delivery of high-quality, consistent client service across State Street’s Canadian asset manager client segment.

This role provides horizontal leadership across client service teams, ensuring service delivery excellence, operational performance, and client satisfaction across multiple clients. The position focuses on segment-wide service outcomes, operating model effectiveness, and team leadership.

The Managing Director partners closely with Client Executives, Global Relationship Managers, and Global Delivery to ensure a cohesive “One State Street” client experience, aligned with client expectations and enterprise standards.

In addition, this role is accountable for building and leading a high-performing client service organization, fostering a client-first culture, and driving continuous improvem...