Drive success and excellence as a Workday Client Success Manager at Huron, leading service delivery and client relationships in managed services. Ensure clients meet their business outcomes while fostering trust.
This managerial position is crucial for fostering strong client relationships and ensuring adherence to service level agreements (SLAs) within Workday’s Application Managed Services. You will act as a trusted advisor, guide clients on best practices, and oversee the delivery of services. Continuously monitor performance metrics, and identify areas for improvement that align with client goals.
Key Responsibilities:
• Serve as the main contact for managed services clients
• Guide clients on Workday use and best practices
• Conduct regular governance and roadmap discussions
• Address service performance issues effectively
• Lead documentation and proposals during the sales cycle
Requirements:
• 5+ years managing enterprise cloud applications
• Experi...