The Customer Service & Support family group at F5 is responsible for activities related to assisting, supporting, and resolving questions for consumers, customers, merchants, and others regarding specific products and services.

F5's Technical Support Engineering family provides technical support to customers and partners who are diagnosing, troubleshooting, repairing, and debugging product issues. They respond to situations as first-line product support to isolate or fix problems in malfunctioning equipment or software and report design, reliability and maintenance problems or bugs to engineering teams.

Responsibilities

• Leads, develops, and guides other product support professionals on the team and support their career growth.
• Takes ownership and accountability of larger customers for service requests that are escalated.
• Ensures customer concerns are addressed and service requests progress to successful resolution...