Description
Lead the global scaling of DSP Scorecard case management operations through AI-powered operational excellence. As Manager of SLS Performance Ops, you'll drive the worldwide expansion of our Scorecard case management operations, leveraging AI/ML models to increase resolution velocity while maintaining 95%+ quality standards. This role offers the unique opportunity to build the operational framework that will scale case management globally, directly impacting thousands of DSP partners and shaping the future of our performance management ecosystem.

The ideal candidate combines strong people leadership with technical acumen and a passion for operational innovation. You'll lead a team of Operations Leads and Specialists while establishing the mechanisms, quality standards, and capacity planning models that ensure our Scorecard case management operations can scale globally. This position requires someone who thrives in fast-paced environments, excels at cross-function...