The Shore Excursions Operations Process & Optimization Manager will support the day-to-day operation of the apportioned existing 2000+ excursions provided by 300+ partners in 60+ ports of call covering 20+ countries. Focused on improving operational effectiveness and enhancements, including tour dispatch and all other processes. Manages Tour Operator evaluations review, follow up with Tour Operators on: Tour Operator evaluations, Bazaar Voice & TGEM comments, major incidents/accidents. The Manager will be the main point of contact for tour operators with regards to the shore excursion program, to include but not limited to the quality of shore excursion provided by a tour operator and its delivery to the guest; the safety factors pertaining to each shore excursion; the operational/logistic set-up for each tour provided.

**Essential Functions:**

+ Provides operational support to the shipboard teams on issues escalated through the respective Fleet Ops Manager and accoun...