[What the role is]

The Singapore Aviation Academy (SAA) is the training arm of Civil Aviation Authority of Singapore (CAAS). SAA trains aviation professionals in support of capability development and capacity building for the Singapore air hub and the international aviation community.

To ensure its continued relevance and to further establish itself as a centre of excellence for aviation knowledge, SAA is undergoing transformation of andragogy, learning spaces and service experience.

The transformation will enable SAA to provide an enhanced learning experience for aviation professionals at the junior, middle and top management levels. The new SAA building will also be a vibrant hub providing new community and event spaces for the public to enjoy.

The SAA is looking to recruit Manager / Senior Manager (Operations and Service Excellence) who would play a critical role in driving operational efficiency and exceptional service delivery at SAA. This posi...