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Manager / Senior Manager / AVP – Chargeback, Retail Credit Approval & Administration

Manager / Senior Manager / AVP – Chargeback, Retail Credit Approval & Administration
Responsibilities:

Manage the team to process dispute transactions within the time frame required by VISA, MasterCard and UPI chargeback compliance guidelines

Ensure daily operations of Chargeback Team are in compliance with all internal policy and guidelines

Liaise with local and overseas credit card member banks for charge back and pre-arbitration operations

Obtain and review supporting information / documents from merchants / cardholders to sustain the chargeback

Prepare regular reports on chargeback / dispute cases

Review and update the SOP regularly

Monitor and support ad hoc project for the credit card operations

Requirements:

Un...