Purpose

Directing assigned operations ensuring a high level of operational/cost efficiency, management control and customer service.

Ensuring significant risk, inherent in assigned operating units is identified, analyzed, understood, and controlled. Maintain key controls at acceptable levels.

Driving a performance culture in GBM through effective people management practices.

Measurement of performance through effective metrics and viewpoint results. Management of workflows through capacity management and load balancing.

Identify, analyze, and address underperformance at all levels by executing remediation plans.

Accountabilities

1. Manage and develop subordinate staff to ensure efficient operations, attainment of objectives, and a high calibre of employee.
2. Ensure a high degree of operational efficiency, processing accuracy, and conformity to Bank regulations by:
   • Developing, negotiating, and ...