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Manager Rider Experience & Engagement

🏢
talabat
📍 Dubai, United Arab Emirates
📍
Location Dubai
📅
Posted June 07, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

1. Retention, Rider Value Proposition & Loyalty

  • Own rider churn reduction strategy, with strong focus on early-life retention.
  • Define and continuously enhance the overall Rider Value Proposition.
  • Design and manage a structured rider loyalty framework.
  • Analyze retention data to identify high-risk segments and structural gaps.
  • Track key KPIs (Churn %, Retention Rate, Tenure trends, RSAT).
  • Develop and execute action plans to improve retention and loyalty outcomes.

    • 2. Rider Engagement

  • Develop and execute a comprehensive annual engagement roadmap aligned with business priorities.
  • Lead structured recognition and motivation programs.
  • Ensure engagement initiatives are measurable and linked to retention KPIs.
  • Drive initiatives that strengthen rider attachment and sense of belonging.

    • 3. Rider Communications & Feedback

  • Own in-app rider comm...

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    📍 Location Details

    🌆
    City
    Dubai
    🗺️
    Country
    United Arab Emirates
    🚗
    Commute
    Local Area

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