Reporting to the Director, Digital Transformation, the Manager, Resident Services Transformation is accountable for the transformation of digital services for residents and users external to the Halton Region. The Manager will own and manage a portfolio of digital transformation projects, from planning, implementation, and transition to operational support. At Halton, Salesforce is a core platform that serves both residents and external users. The Manager will have a majority focus in Salesforce transformation projects, and a secondary focus on other applications that serve external users.

This role requires deep working knowledge of digital transformations in terms of people, process, and technology. Project/Portfolio management skills, technical/functional Salesforce expertise, strong business acumen and communication skills are also essential for this role. 

Duties & Responsibilities

Transformation Portfolio Manageme...