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Manager, Research & Insights & Communications
ULTIMATE HUMAN RESOURCES SOLUTIONS LLC
📍
dubai, United-Arab-Emirates
Location
dubai
Posted
June 23, 2026
Commute
Local Area
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Job Description
We are looking for a dynamic professional to join our Client Experience team as a Manager Research Insights Communications a role at the heart of how we communicate learn and innovate for our clients across the UAE. In today s rapidly evolving banking landscape clear compliant and timely communication is critical. This role will ensure that all client email and SMS journeys are accurate well-sequenced and aligned with the highest customer experience (CX) standards.
Key Responsibilities- Test, validate and coordinate all client‑facing communications (Email, SMS).
- Manage the bank‑wide communications calendar to ensure clarity and avoid client fatigue.
- Support communication during outages, disruptions and service recovery events.
- Assist with governance reporting, audit trails, documentation and action tracking.
- Conduct research and insights activities, including surveys and client interactions.
- Drive client co‑creation init...