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Manager Quality - Call Center

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iQor
📍 Talisay City, Philippines
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Location Talisay City
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Posted June 10, 2026
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Commute Local Area
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Local Opportunity Near You!

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Job Description

Job Summary:

Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues

Responsibilities:

  • Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing chan...

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    📍 Location Details

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    City
    Talisay City
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    Country
    Philippines
    🚗
    Commute
    Local Area

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