Role

• Own the end-to-end customer onboarding experience. Gather requirements, scope, configure systems and run functional testing to get the client production ready.
• Create a positive customer service experience by understanding and meeting customer needs quickly and professionally.
• Review current business and customer processes; identify and recommend new integration solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.
• Partner with our Sales and Account Management team by providing product and technical expertise during the pre-sales and sales process.
• Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
• Run online product demonstrations and customer training.
• Develop and maintain expertise on all internal systems and onboarding processes.
• Collaborate with our product...