As the Manager – Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

**Responsibilities:**

+ **Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.**
+ **Maintains a safe, secure and inclusive workplace.**
+ **Manages, coaches, mentors, hires and trains employees. This also includes performance management.**
+ Ensures compliance with policies, procedures, and audit standards (e.g. i...