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Manager Operations - Call Center

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iQor
📍 Paniqui, Philippines
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Location Paniqui
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Posted June 02, 2026
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Commute Local Area
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Job Description

Job Summary:

Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics

Responsibilities:

  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.

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    📍 Location Details

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    City
    Paniqui
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    Country
    Philippines
    🚗
    Commute
    Local Area

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