Work Location: Pasir Gudang

Type of Employment: Fixed-Term Contract (12-months)

JOB PURPOSE

• Ensure Service Stability & Availability: Ensure consistent availability and reliability of business-critical IT systems and services with minimal disruption to operations.
• Deliver Effective IT Service Management: Govern and continuously improve ITIL-based service management processes including Incident, Request, Problem, and Change Management.
• Achieve SLA & Performance Targets: Meet or exceed agreed service level agreements (SLAs) and key performance indicators (KPIs) through proactive monitoring and management.
• Enhance Customer Experience & Stakeholder Confidence: Improve user satisfaction by delivering responsive, transparent, and customer-focused IT services.
• Strengthen Operational Governance & Compliance: Ensure IT operations comply with internal policies, audit requirements, and regulatory standards, with timely c...