As Manager of Service for Bioprocess Solutions, you will lead the entire bioprocess technical service organization in alignment with both global and local service strategies and policies. You will own end-to-end delivery of bioprocess solution services, technical support, process troubleshooting, scale-up implementation, customer on-site service and solution lifecycle management.

You are responsible for service strategy, quality, SLA performance, customer satisfaction, team development, compliance and business growth via professional bioprocess solution services.


Main Responsibilities & Tasks:

1. Service Strategy & Bioprocess Solution Management

+ Develop and implement the service strategic roadmap for China in line with Global strategy, turning strategic insights into prioritized actions with a focus on execution and people leadership.

+ Define and refine the bioprocess solution service portfolio, including standard service packages, w...