Client Success Manager

The Client Success Managers play a critical role in ensuring high client satisfaction as they adopt and scale with our clients' software product(s). In partnership with clients' Sales Account Managers, the Client Success team owns the client experience starting at the pre-sale demo, pilot and initial onboarding phase, through to adoption, full utilization and renewal/expansion. This specific role will focus on supporting the Client Success of the Research Defender suite of products, with a long term vision of expanding the scope of the role to other software products. This is an individual contributor role reporting to VP, Client Success.

Duties & Responsibilities

What you will do:

Partner with Client Success Team leadership to execute the overall vision, strategic, and tactical plans for the Client Success department in order to meet company revenue targets. Develop and continuously maintain engaging API Documentation and other product training...