Make an impact as the Manager of Customer Services at Scotia iTRADE in Montreal, Quebec. Drive performance, team coaching, and exceptional customer service delivery.
You will be responsible for guiding a team of CSRs and IRs, ensuring they meet performance standards while promoting a customer-focused culture. Utilize your coaching techniques to enhance individual and team skills, leading to improved customer interactions and operational efficiency. Your expertise in the financial sector will play a pivotal role in motivating the team and achieving company objectives.
Key Responsibilities:
• Lead and coach Customer Service Representatives effectively
• Monitor team performance and conduct regular evaluations
• Resolve escalated customer issues and provide solutions
• Facilitate training sessions to bridge knowledge gaps
• Encourage open communication within the team environment
Requirements:
• 3-5 years of experience in a similar field
• Strong skills in ma...