Elevate customer service standards in manufacturing. Lead the customer service team while ensuring operational coordination and effective order execution to enhance client satisfaction.
As the Manager of Customer Service Excellence, you will oversee the local customer service operations connected to plant production. Key targets include accurate order documentation and successful resolution of customer issues. Your role is crucial in maintaining strong relationships with both clients and internal stakeholders for seamless plant operations and performance enhancement.
Key Responsibilities:
• Manage customer service operations for plant goals
• Ensure accurate production order specifications
• Coordinate resolution of customer and order issues
• Coach local Customer Service Representatives for success
• Drive continuous improvement of service metrics
Requirements:
• Bachelor’s degree or 3-5 years of relevant leadership experience
• Proven track record in cli...