The Manager of Academic Technology leads the Whitman Service Desk in providing hands-on support and technology services to faculty, students, and staff. The Manager oversees a service desk handling a volume of approximately 5,000 tickets per year through a combination of walk-up, telephone, and email requests. This position is the primary point of contact for faculty technology support and serves as the school's technology liaison ¿ learning new tools quickly, training and coaching faculty and staff in their use, and connecting users to the appropriate specialist resources within Whitman IT and central ITS (system administration, networking, classroom support, web development, automation, and the central learning-management-system team). Success in this role depends on the ability to manage a service desk and to learn and teach technology effectively, rather than on deep expertise in any single platform.