We are seeking a hands-on technical leader to serve as the primary technical and security authority for our Managed Services platform. You will be responsible for designing, implementing, and continuously improving secure, scalable, compliant, and cost-effective IT operations across all client environments. This role requires deep technical ownership, active problem-solving, and the ability to set and enforce technical direction through direct involvement. This role blends deep engineering expertise with strategic ownership. You will be the primary technical point of ownership for complex technical and security issues, lead SOC 2 compliance, and ensure all client environments are secure, resilient, and scalable. Key Responsibilities - Own the overall technical architecture for all managed client environments - Act as Tier 3/4 escalation for major incidents and outages - Define security standards, baselines, and best practices - Lead SOC 2 Type I & II audits, controls, and evidence mana...