The Role:

The Manager of IT Support is responsible for leading a team that provides technical assistance and support for internal users, ensuring efficient resolution of IT-related issues. This role involves managing support operations, optimizing processes, and ensuring high-quality customer service within the IT support team.

What you'll do:

Team Leadership and Management:

+ Lead and manage a team of IT support technicians, providing guidance, coaching, and performance management.

+ Foster a positive and collaborative work environment, encouraging teamwork and professional development.

IT Support Operations:

+ Oversee day-to-day IT support operations, ensuring timely resolution of technical issues and service requests.

+ Establish and enforce service level agreements (SLAs) for incident response and problem resolution.

Process Optimization and Documentation:

+ Develop and improve support process...