Job Description

Why This Role? Why Now?

Zendesk is evolving into an AI-first organization, and our Global Service Desk is at the heart of this transformation. As the Manager of the Global Service Desk, you will oversee the daily operations of our Tier 1 and Tier 2 IT service desk support teams. You won’t just be managing tickets; you will be bridging the gap between technical excellence and a human-obsessed employee experience. This is a pivotal time to lead a Results-First culture where data drives our decisions and automation scales our impact.

Who we’re looking for?

We seek a results-oriented leader with a Growth Mindset who views every technical failure as an opportunity for optimization. You are Tech Savvy, naturally curious about emerging AI, and possess the Critical Thin...