Manager, Global Helpdesk & End‑User Services

The Manager, Global Helpdesk & End‑User Services is a senior technology leader responsible for shaping, scaling, and modernizing the firm’s integral helpdesk and end‑user support model. This role goes well beyond day‑to‑day service management: it owns the future state of end‑user support across a complex, multinational environment. This leader serves as both a team manager and the voice of the company, turning user feedback and systemic issues into actionable engineering requests backed by clear business cases, justification, and measurable efficiency impact. They balance strategic design with hands‑on execution, keeping current operations stable, measurable, and responsive while building the next‑generation protocols, escalation models, and service capabilities that anticipate tomorrow’s needs. Strong written and verbal English communication is essential to partner effectively with global stakeholders and business leaders acr...