Lead the development and implementation of business process improvement and automation strategies and initiatives

Analyze current processes to identify bottlenecks, redundancies and areas that can benefit from automation

Drive the adoption and integration of automation technologies, including AI and RPA, to streamline operations and enhance process performance

Collaborate with cross-functional teams to gather insights, conduct process assessments and identify opportunities for process improvement and automation

Design, lead and co-ordinate business process improvement strategies with internal and external stakeholders, overseeing all aspects of the BPO stages and conducting workshops for buy-in and execution

Monitor and evaluate the effectiveness of automation initiatives, ensuring they deliver the expected efficiency gains and performance improvements

Develop and maint...