Job Description
A company headquartered in Boulder, Colorado is seeking to add a Manager, Enterprise Systems Support to their growing team. This individual will lead and develop a team of Systems Support Engineers responsible for supporting critical enterprise platforms such as Salesforce, Workday, and NetSuite. They will oversee daily ticket operations, ensuring requests are assigned, prioritized, and resolved efficiently while maintaining SLA compliance and high customer satisfaction. The manager will monitor team workload, remove bottlenecks, and serve as the primary escalation point for complex or high-impact issues, partnering with internal stakeholders and vendors to drive resolution. Additionally, this role is responsible for tracking and analyzing key support metrics (including response time, resolution time, and ticket trends) to identify opportunities for continuous improvement and report performance to leadership. The manager will also establish and maintain SOPs and know...