Duties and Responsibilities: 12+ years strong experience working as a Service Delivery Manager for Global SAP Application Maintenance and Support engagement in a large/medium organization. Experience in managing client relationships and providing governance for multiple AMS accounts. Experience with 10x5 and as required support on weekends, working with multi-cultural support teams spread across different geographies. Must have worked as an SAP Functional or Technical Consultant having hands-on experience in Maintenance and Support. Should have experience handling stakeholders like business users, IT management, and vendor partners. Well versed with execution of support operations like Incident Management, Change Management, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc. Experience in transition from project to support. Must have knowledge of Transport Requests Management / Rev-trac. Must have knowledge of Regression Testing processes. Experience defining, ...