A Day in the Life: Create world class customer facing documentation which would delight and excite customers Remove ambiguity in understanding things by documenting things and hence making the teams more effective and efficient Convert tacit knowledge to implicit knowledge Roles and Responsibilities: Managing one full region or multiple customers within a region. Owning end to end communication and status reporting to the leadership and customer Assimilating proficiency in managing his portfolio including estimates, asset projection, unit metrics, track CARR(Contracted Annual Recurring Revenue) and asset transfers and managing cloud costs for fully owned projects Adding valuable data insights for the customers in processes and raising early warning signs in case of issues and escalations. Effectively collaborating with Customer success stakeholders, manage escalations, manage and plan transitions efforts and initiate hiring accordingly. Thinking of new processes and improvements that c...