About Us

We are a fast-growing SaaS company transforming the way scholarly publishers manage submission workflows. Our platform simplifies the author-to-editor-to-reviewer journey, enabling publishers, societies, organizers, and editorial teams to deliver a seamless, efficient, and transparent submission experience. With a deep understanding of academic publishing, we empower our clients to focus on what matters most: accelerating scholarly research.

About the Role

As our Customer Support Manager , you’ll be the front line of support for our growing community of scholarly publishers, societies, associations, and conferences. You will lead and evolve our support function to ensure clients receive timely, empathetic, and technically sound assistance. You’ll be instrumental in building a high-touch, scalable ...