**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.**

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

**Overall Purpose:** Oversee and guide customer service operations, ensuring efficient resolution of escalated issues, maintaining high customer satisfaction, and fostering team development and performance.

**Key Roles and Responsibilities:** Typical tasks may include, but are not limited to, the following:

**Lead and Develop Team:** Lead, coach, and support a team of employees responsible for provisioning and configuring business services and network solutions. **Enforce Policies and Procedures:** Provide oversight and direction on complex, specialized, and high-impact technical issues to ensure ti...