Do you possess customer service experience in the shipping industry? Look no further!

Faststream Recruitment has partnered with a global shipping company who is looking to expand their team. They are looking for a Customer Service Excellence Manager.

• Develop customer experience strategy
• Roll out relevant training programs for the customer service team
• Compile and analyze data to highlight trends and areas for improvement
• Work with IT and product teams to adopt digital service tools
• Stay updated on customer service trends in shipping and logistics

• 5+ years of experience in customer service within the container shipping or logistics industry.
• Proven track record of leading customer service teams in a fast-paced, global environment.
• Experience implementing digital customer service tools and automation initiatives.