Customers are at the heart of everything we do, and having the right systems to understand feedback, using those systems to initiate action against customer pain points, and leveraging programs that promote wider adoption of a customer mandate are key. At Manulife, we measure the success of this team through the Net Promoter Score, as well as the business outcomes it enables.

This is both a strategic and hands‑on position, responsible for helping Manulife achieve its customer objectives. The role will sit at the center of the Global Customer Centricity team, collaborating closely with the Director, Global Customer Centricity, focused on enabling the organization to think customer‑first. It is responsible for driving customer centricity by developing and delivering communications strategies related to our top strategic priorities and initiatives, anchored in driving our Digital Customer leader objectives.

Key Responsibilities

• Bring Customer Stories to t...