Post / Job Title: Manager-CRM

Job Type: Full Time

Reporting to: Vice President-Marketing & Communications

No. of Positions: 1

Department: Marketing & Communications

Location: Gurgaon

Role Overview: The incumbent will be responsible for owning and driving the end-to-end CRM lifecycle, from learner journey mapping and strategy design to execution, deployment, and optimization. The role will act as a central liaison between internal sales, marketing, admission teams, and external creative agency and CRM partner to deliver impactful, multi-channel learner communications.

Principal Accountabilities & Responsibilities

CRM Strategy & Learner Journey Ownership

• Own the end-to-end learner lifecycle including lead nurturing, enrolment,...