Responsibilities

• Ensuring daily call records are received, campaigns started on time and remain running efficiently, analyzing dialer metrics and reporting, making recommendations to improve efficiency, ensuring policy and regulatory requirements are followed, collaborating closely with business partners including Telephony, helping with upgrades/installs, and assisting with the implementations of projects related to the dialer.
• Assist business stakeholders and risk partners in establishing or updating control inventories, defining workflows/processes to support and drive consistent business requirements.
• Assist regularly to extract, analyze, and manipulate dialer data. Create and maintain reports and dashboards for real‑time performance monitoring, historical analysis, and strategic decision‑making.
• Identify and resolve technical issues within the dialer system, collaborating with IT and telephony teams to ensure high availability an...