In this role you will provide leadership and oversight to the Credit Union’s Administration functions across Deposit, Retail Loan, and Ag/Commercial Loan and Clearing Administration, ensuring operations are efficient, standardized, and continuously improved. This role is responsible for identifying and addressing organizational inefficiencies and process gaps across workflows, leveraging process redesign and end-to-end value stream analysis to enhance operational effectiveness.

The role drives operational excellence by improving service delivery models, supporting the effective use of technology, and enabling data-informed decision-making in collaboration with cross-functional teams and managers to support exceptional member and employee experiences.

What You'll Get to do:

• Partner with managers to define, document and maintain accurate process and procedures, ensuring alignment with organizational standards
• Drive adopt...