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Manager-Business Process & Service Excellence -Quality Excellence
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muntinlupa, Philippines
Location
muntinlupa
Posted
June 18, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
Manager-Business Process & Service Excellence -Quality Excellence
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Job Info
- Job Identification 15017
- Posting Date 06/04/2026, 06:17 AM
- Job Role Business Process & Service Excellence -Quality Excellence
- Experience (In Years) 0-3
- Job Location Alabang
Job Description
In this role, youβll make an impact in the following ways:
- Manage a team of 5-15 Quality Analysts, guiding a team of Treasury Services / Transfer Agency Account Managers of 10-15 per team
- Provide in-depth analysis of insights on CSAT (Promoters, Detractors), quality resolution performance to guide improvement efforts.
- Carry out first-line of quality checks, regulatory compliance which consist of random sampling and thematic reviews.
- Devise, expand, and implement initiatives to improve quality driving continuous improvement.
- Design and integ...