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Manager - Business Channels (Customer Service & Operations)

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Hong Leong Bank Berhad
πŸ“ Ampang Jaya, Malaysia
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Location Ampang Jaya
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Posted June 19, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

If you are looking to excel and make a difference, take a closer look at us…

Responsible for both the execution and control of branch financial transactions. Will accept and process transactions directly from customers during peak periods. Approves high value transactions for junior staff. Will manage subordinate Tellers and CSEs daily activities. Executes back office processing and control functions when not directly serving customers or managing staff.

Key Responsibilities and Accountabilities

Functional (job responsibilities)

  • Ensure internal control and compliance are not compromised.
  • Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
  • Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
  • Staff Capacity plan...
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    πŸ“ Location Details

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    City
    Ampang Jaya
    πŸ—ΊοΈ
    Country
    Malaysia
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    Commute
    Local Area

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