Elevate client success as a Managed Services Specialist at ACTO, focusing on customer enablement in a remote-friendly setting. Leverage your implementation experience to enhance support for pharmaceutical clients.
In this role, you will partner with pharmaceutical and medical technology firms, utilizing over two years of implementation experience. Focus on delivering managed services, managing assets, conducting training sessions, and fostering strong client relationships. Empathy is key as you guide clients towards achieving their operational goals.
Key Responsibilities:
• Lead managed service delivery for diverse clients
• Create and manage content within ACTO Omnichannel
• Deliver engaging training and develop custom user guides
• Conduct audits and health checks on client domains
• Manage ticket tracking and ensure timely issue resolution
Requirements:
• 2+ years of software implementation experience
• Familiarity with agile methodology
• Degree in ...