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Job Description
Description
Role Summary
Lead strategic managed services engagements for enterprise and high-impact SprinklrCCaaScustomers, driving architecture, transformation, and long-term value realization. Act as a trusted advisor to senior stakeholders and shape scalable, future-ready customer service solutions across digital and voice ecosystems.
WhatYou’llDo
Define and leadbest-practice solution architecture and blueprintingfor complex SprinklrCCaaSenvironments.
Govern and evolvecore configuration architecture, ensuring alignment to enterprise design standards, supportability, and long-term scalability.
Architect enterprise-grade solutions acrossomnichannel engagement, voice/contactcenterworkflows, automation, AI, routing, IVR, and case orchestration.
Design andoptimizeadvanced routing strategiesincluding multi-skill routing, real-time prioritization, queue...