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Job Description
To maintain and expand business with a portfolio of FedEx Logistics managed accounts by ensuring that overall service performance consistently achieves customer expectations.
Manage and expand relationships with customers
Develop and maintain a strong business relationship with senior levels of management inside the customer's organization
Serve as the customer's primary communication link and Single Point of Contact (SPOC) for all intents and purposes
Coordinate the activities of, and provide direction to, other departments
Anticipate/identify and resolve problems; design and implement corrective measures
Interpret requirements in customer SOP's; Develop and maintain Desk Level Procedures (DLPs) for each customer
Develop and implement customer satisfaction measures; Assess company performance
Prepare and present Customer Business Reviews (CBRs) with focus on compa...