PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To support and maintain a highly impactive, brand orientated consumer experience within the store.
• To be the Expert who is responsible for the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship MakersLab Activation zone.
• To be the leading go-to expert within the designated consumer touchpoint and have full knowledge and experience of product, features, benefits, competitors, and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs of MakerLab.
• Establish and maintain a culture of consumer centricity within the designated consumer touchpoint.

KEY RESPONSIBILITIES:

• To role model consumer service behaviours
• Support the tracking, supervise and optimise all consumer interactions within the designat...